Mystery Shopping and Comparative Analysis

Mystery Shopping

Mystery shopping involves a consultant experiencing the whole customer service process and documenting their experiences and opinions of the service in an evaluation report. Costs for this service can be provided upon request.

Comparative Analysis

Comparative analysis can also be provided.  Comparative analysis, requires the consultant to participate in the same type of service with similar organisations, comparing and contrasting the experiences to assist with benchmarking and continuous improvement. Costs can be provided for this element, upon request.



To discuss your requirements or book any of our courses, please contact us on:
T: +44 (0) 28 9072 6050
F: +44 (0) 28 9072 6060

Our Promises To You

  • We will only use very experienced and highly trained consultants who will deliver results and add value to your project.
  • Put 100% commitment and effort into every project regardless of size and value of the contract
  • Provide a value for money, quality service.