Thank you Kathleen for all you are doing to support the group and the Society and we are very grateful that our staff talked to our IIP Assessor so positively about their experience on the programme. - Progressive Building Society - 2017

Essential Management & Leadership Skills

Duration: 3 days recommended, however, shorter and longer programmes available, depending on requirements


This 3 day training course provides an opportunity for managers to develop and apply a comprehensive range of concepts and techniques necessary to manage departments & resources effectively.  Areas addressed will include: Operations Management, People Management including Performance Management, Leadership and Understanding Corporate Governance. The course will be highly practical in nature.  Group and individual exercises will feature heavily.

Who Should Attend?

This course is suitable for anyone who is working as a supervisor or manager of a department or are about to become managers or supervisors.

Course Content

Day 1

  • What is Management?
  • Understanding the difference between Operations, Projects, Change Initiatives and Strategic Management
  • The roles and responsibilities of managers: what managers are supposed to do
  • Lean processing essentials to generate efficiencies
    • The difference between Lean Flow and Six Sigma
    • Lean Flow & The KanBan Method
    • Understanding Corporate Governance Mechanisms:
      • Departmental & Team Planning Essentials
      • Risk Management

Day 2

  • Understanding Corporate Governance Mechanisms continued:
    • Reporting requirements
    • Audit & Assurance requirements
    • Business Case Development
    • Performance Management
    • Developing coaching plans to improve performance
    • Delivering Effective 1-1 Coaching Sessions
    • 4 main types of problems that managers must address:
      • Deviation
      • Improvement
      • Potential
      • Conflict
      • Understanding The Problem Solving Process

Day 3

  • Problem Solving Techniques including: Conflict Management techniques
  • Management/Leadership styles
  • Essential qualities and skills of managers
  • Managers’ role as a Change Agent
  • Effecting and managing change
  • Change & Organisational culture
  • Influencing styles
  • Motivating staff  and understanding what de-motivates people
  • Team Building
  • Chairing effective meetings and communications

Who is ILM?Accredited Management Programmes (ILM)

The Institute of Leadership & Management (I.L.M) is an internationally recognised management Awarding Body.

Accreditation Requirements

The Institute defines a list of training modules, which the organisation can select from to make up each level of accreditation.  A minimum number of modules and assessment is prescribed in order to achieve the accreditation however, the organisation can add extra modules of learning, should they deem this necessary.

Accreditation Levels Offered by Elite Training

We currently offer 3 levels of management qualification as outlined below. These are designed and delivered as closed courses. The benefit of a closed course is that the content and exercises can be customised to meet the exact needs of the organisation and delegates.

Level 2 Award in Leadership & Team Skills

(2-3 days depending on requirements)

The Level 2 Award in Leadership and Team Skills will provide learners with an introduction to the skills necessary for effective team working and leadership.  This will include topics such as understanding and valuing diversity in teams, dealing with conflict, coaching and communication in the workplace.

Level 3 Award in Leadership & Management

(3-5 days depending on requirements)

The Level 3 Award in Leadership & Management aims to equip potential and practising team leaders and first line managers with a greater understanding of their role and will include topics such as management styles, motivation techniques, performance management and problem solving.

Level 5 Award in Leadership & Management

(5-7 days depending on requirements)

The Level 5 Award in Leadership and Management contextualises the different levels of management and the associated responsibilities.  The course will provide guidance on how the different levels interface and work together to meet corporate objectives and stakeholders expectations.  This will include a review of planning essentials, risk management, performance management, process & policy development in addition to core leadership skills.


An initial 1hr consultation, to discuss training requirements, is free of charge, with no obligation to book. If your organisation is based within the greater Belfast area this can take place at your premises, otherwise the consultation will be by telephone.

Training Inquiries

To book any of our courses, please contact us on:
T: +44 (0) 28 9072 6050
F: +44 (0) 28 9072 6060
E: mailbox@elitetraining.com

Our Promises To You

  • We will only use very experienced and highly trained consultants who will deliver results and add value to your project.
  • Put 100% commitment and effort into every project regardless of size and value of the contract
  • Provide a value for money, quality service.