Conflict Management

Duration: Recommended 1 day (Maximum of 12 delegates per workshop)

Programme Overview:

Often those regularly involved in conflict situations are not aware of how they may be contributing, creating or escalating conflict situations.  It is important aspect of conflict management to reflect on one-self.  Being self-aware is sometimes the first step to learning to successfully address conflict situations.

To increase the relevance and impact of the training workshops a series of typical/realistic conflict type scenarios will be developed in conjunction with the organisation and then used as a backdrop for skills practice sessions.

Typical Programme Content:

  • What is conflict?
  • Causes of conflict in the workplace
  • Recognising conflict – when and how it comes about
  • The stages in the development of conflict
  • How individuals, teams and customers react to conflict
  • Self-reflection and Awareness:  how do I personally react to conflict?  Do I directly or indirectly escalate conflict or do I contribute to de-escalating conflict?
  • Communication styles and impact on causing and resolving conflict
  • Conflict resolution strategies
  • When management or external third parties should get involved and management responses to addressing conflict between teams or individuals
  • Recommended protocols for handling abusive customers
  • Skills practice throughout

On-site Training

If you would prefer a closed course, delivered at your premises, don't hesitate to contact us to discuss your requirements. An initial short consultation, to discuss training requirements, is free of charge, with no obligation to book. If your organisation is based within the greater Belfast area this can take place at your premises, otherwise the consultation will be by telephone. We will travel anywhere in Northern Ireland and beyond to deliver your training.

To discuss your training requirements

Please contact Kathleen or Margaret at:

  • A: Enterprise House, 55-59 Adelaide Street, Belfast, BT2 8FE, Northern Ireland
  • T: +44 (0) 28 9072 6050
  • F: +44 (0) 28 9072 6060
  • E:

Our Promises To You

  • We will only use very experienced and highly trained consultants who will deliver results and add value to your project.
  • Put 100% commitment and effort into every project regardless of size and value of the contract
  • Provide a value for money, quality service.