Testimonials

Customer Care

"We are delighted at the impact of the recent customer service training delivered by Margaret to the customer services team at Co-Ownership.  Margaret took time to build customer scenarios that were relevant to our business and used these to build understanding.  Her approach builds trust with those who attend but equally challenges their thinking and mindsets.  It is as relevant for someone with 20 years experience as it is for someone just starting out. Thank you Margaret" Glynis Hobson, Director of Customer Service, Co-ownership Housing, 2018

PRINCE2 Training

'Deciding on the right PRINCE2 training provider was challenging, with companies across the UK flying trainers to Belfast and promising PRINCE2 Foundation and Practitioner in fewer days. Despite being bombarded with sales calls from these companies, Elite (a local NI provider) was chosen because they listened to our needs and took the time to explain options thoroughly. Having completed the course, with Elite, and passed both exams, I cannot understand how this course could be delivered in less than 5 days. Margaret is an exceptional trainer and Elite’s approach in delivering this course is first class. I would enthusiastically recommend Elite Training NI. Thank-you! ' Meabh McCaffrey-Lau, Northern Ireland Screen - 2018

“I would like to thank Margaret Short (Course Tutor, Elite Training) for her time, effort and commitment to getting my colleagues and I through the PRINCE2 Foundation & Practitioner course materials and exams .  I have been involved in training and development for the last 20 years and believe these courses, in terms of structure, contents and delivery, are of a very high standard and I would encourage people that are involved in project management, regardless of the size, scale or scope, to take the course.” - Dr. Paul Donnelly, Sport Northern Ireland - 2018

Finding the right training provider is probably the most important aspect of beginning or continuing one's PRINCE2 journey. In this respect I consider myself very lucky to have chosen Elite Training to help me on my way. Elite's PRINCE2 Practitioner course was delivered with enthusiasm and energy.  As well as passing the exam, the appropriate pace of the course has helped me to gain a genuinely deep understanding of the material, which will greatly support my future projects. Rod O’Doherty, Director, Salar IT Ltd - 2018

Margaret, thank you very much. I really do appreciate your skill, experience and hard work during the PRINCE2 Practitioner course, October 2018. Your preparation, delivery and thoughtfulness enabled me to learn and achieve the PRINCE2 Foundation and Practitioner qualifications.  I look forward to applying my newly acquired knowledge and skills to future projects, which I am confident I can do much better having attended the PRINCE2 course with Elite. Fiona - PRINCE2 Course  – October 2018

Management Development Training:

Kathleen delivered a Management Development programme for our Managers and we were delighted with the training as it was specific to our needs.  Kathleen’s mode of delivery and professionalism throughout was exceptional.’

ILM Programme (Institute of Leadership & Management:

'We were delighted with the successful delivery of our recent ILM Supervisory Programme. Elite Training were excellent from initial discussion to delivery and support throughout. Kathleen made the programme run very smoothly and was very flexible and responsive to the delegates and feedback has been extremely positive.'Newtownabbey and Antrim Borough Council

Sales Training Workshops:

"Kathleen from Elite Training delivered an intensive sales training course consisting of group and one to one sessions. Kathleen moulded the course around our requirements and the feedback from the sales team was incredibly positive. From these sessions management has been able to implement process improvements which the sales team have readily adopted. I was very happy with the service and professionalism of Kathleen and would not hesitate in recommending Kathleen and Elite Training to other companies." Chris Goldring, Mahlatini Luxury Travel

'Kathleen thank you so much for the work to date...We are definitely starting to see clarity and benefits in the workshops…. From a personal point of view what has impressed me most about your style is that it facilitates a discussion at the appropriate times and allows the 'debate' to develop. With strong minded sales people this helps with buy in and ownership of the process and they don’t go away feeling that they have been talked to for 3 hours.' Damien Campbell, Fleet Financials.

"Thanks Kathleen for delivering our sales training. The content was exactly what we needed and the feedback has been excellent. Just to put it all into practice now!". Andrew McCrory, Micon Distribution Ltd.

Customer Care &Sales Training: “Over the past number of years, we have used Elite Training & Consultancy for both Sales & Customer Care training. The standard of training provided, exceeded our expectations; customised to include relevant and challenging exercises to make the staff think about their current working practices and how they could improve. I therefore, would have no hesitation in recommending Elite to any other organisation.Business Director, Johnsons Coffee

Performance Appraisal Training: 'I really enjoyed the training and we had some very positive feedback'. Louise McMahon, Maurice Flynn & Sons

Facilitation Skills Training: Kathleen came to us to deliver the course, the content was exactly what was needed and requested. This was an excellent course, which will greatly assist us in our new team. Thank you'. Stella McCourt - NICS-SSA

Train-the-Trainer course: 'Kathleen took the time to come and meet with me to discuss our needs, and with this understanding, created a personalised training plan for me. The teaching provided by Kathleen gave me the skills and knowledge to develop a series of training courses which received professional accreditation on the first application. Elite’s flexible and responsive approach was refreshingly unobtrusive and exactly what we needed.Clare Wright, Clinical Research Manager, James Leckey Design Ltd

Strategic Planning: “We have experienced nothing but absolute professionalism from start to finish on all of this, thanks to yourself on the organisation side of things and from Kathleen on the training side – a very positive experience.” Adrian (Moyle DPP)

PRINCE2: "I always knew I had good training from Kathleen and Elite, but its not until now that I'm doing a similar course and really struggling with the basics (topic is arguably more simple, even according to my trainer) that I can really see that my training with Elite was exceptional."

PRINCE2: 'Although the PRINCE2 course was very challenging, I found it very interesting and practical. I have recommended your company and courses, particularly to our HR dept. You are the benchmark for tutoring and I look forward to using your teaching techniques and the PRINCE2 methodology in the future. Thanks Again - Geoff Crawford - 2016'

PRINCE2: "It would be difficult to imagine how Elite's PRINCE2 course could be improved. Margaret did her upmost to take us through this intensive 5 day course, inclusive of 2 classroom style exams. Her knowledge, support and dedication should be commended. World Host Training uses the concept of being “wowed” by customer service, Margaret achieved this. One of the best training courses I have been on." Sebastien Mingout - NIA - 2015'

 

Our Promises To You

  • We will only use very experienced and highly trained consultants who will deliver results and add value to your project.
  • Put 100% commitment and effort into every project regardless of size and value of the contract
  • Provide a value for money, quality service.