Business Communication

Effective communication (1 day recommended)

The ability to put your message across effectively is a vital part of achieving success in business today.  Almost every aspect of our working life involves communication of some sort, be it making presentations, negotiating with customers and suppliers or simply interacting with work colleagues on a daily basis. The ability to effectively communicate in these situations and understand our relationships with others is vital to achieving our business and personal goals.  However, many of us do not appreciate the value of possessing such skills dismissing them as attributes that either come naturally or you do not have.

The reality is communication and interpersonal skills can be developed and improved through understanding and practice.

This 1 day training course is designed to enable participants to understand and develop communication and interpersonal skills that can be successfully applied to business and other areas of life.  The course, which is highly practical, covers areas such as the communication process, choosing appropriate communication styles including assertiveness and understanding how our personality affects our communication style.

Course Content

Understanding the Communication Process

  • The communication process; how we communicate; appropriate communication; emotional intelligence; factors which affect our communication

Basics of Communication

  • Working towards improving our communication; understanding body language; active listening; questioning

Exchanging Information more effectively

  • Making contact; passing on information; Communication Channels; Written communication;

Communication Styles and their impact on others

  • Passive, Aggressive, Passive Aggressive, Assertive, Defensive, Friendly, Austere etc.

Skills Practice

  • Skills practice for: Effective briefing; 1-to-1 communication; communication in business meetings; reaching an audience; applying effective communication in a business context; being assertive.


An initial 1hr consultation, to discuss training requirements, is free of charge, with no obligation to book. If your organisation is based within the greater Belfast area this can take place at your premises, otherwise the consultation will be by telephone.

Training Inquiries

To book any of our courses, please contact us on:
T: +44 (0) 28 9072 6050
F: +44 (0) 28 9072 6060


Our Promises To You

  • We will only use very experienced and highly trained consultants who will deliver results and add value to your project.
  • Put 100% commitment and effort into every project regardless of size and value of the contract
  • Provide a value for money, quality service.