Becoming More Assertive (1 day)

Assertiveness is a form of communication style.  Communication styles are many and varied.  Some are appropriate for certain types of situations and not so appropriate for others.  Understanding the factors which govern our preferred communication style can help us develop a greater appreciation for how others perceive us and what we might need to do to change our communication style to handle circumstances more effectively.

Who Should Attend?

This course is suitable for those who have difficulty expressing themselves in an assertive manner.  This may include persons with passive or aggressive communication styles.

Course Content

Understanding how we communication

What is communication?  What is the communication process?

Communication  Styles & their impact on others

Recognising and understanding communication styles , factors governing communication styles  including - Aggressive, Passive & Submissive; Principles of Assertive behaviour  and how communication styles are decoded by others

Circumstances where Assertiveness is Appropriate

Boundary setting, different situations where you may be required to demonstrate assertive behaviour including conflict situations

Assertiveness Techniques

Skills/techniques for dealing with: -Emotional reactions, Conflict, Criticism, Communication blocks

Assertiveness in Practice

Clear, concise and honest expression of thoughts and feelings; Effects on work rate performance; Dealing with difficult people and situations; Saying “no” without feeling guilty; Building confidence and self-esteem; Our rights and the rights of others; Language and assertiveness; Assertiveness and Body language.



An initial 1hr consultation, to discuss training requirements, is free of charge, with no obligation to book. If your organisation is based within the greater Belfast area this can take place at your premises, otherwise the consultation will be by telephone.

Training Inquiries

To book any of our courses, please contact us on:
T: +44 (0) 28 9072 6050
F: +44 (0) 28 9072 6060

Our Promises To You

  • We will only use very experienced and highly trained consultants who will deliver results and add value to your project.
  • Put 100% commitment and effort into every project regardless of size and value of the contract
  • Provide a value for money, quality service.