Conflict Management
What is Conflict?
The causes of conflict are many and varied. Causes can range from:
- Personality clashes
- Differences of opinion/viewpoint;
- Perceived inequalities
- Failure to follow through on promised actions
- Lack of knowledge for the other person’s role
- Lack of respect for each other
- Arrogance, where one of the parties feel they are better than the other;
- Repeated behaviour which annoys the other party
- Misunderstanding due to a breakdown in communication or poor communication
Conflict Management for Supervisors/Mediation Skills
For lots of organisations, time and costs occurred from dealing with formal grievances is considerable. What such organisation need to recognise is the Supervisors play a key role in the identification and informal resolution of conflict before they become formal grievances. Consequently, supervisors need to be able to recognise symptoms, diagnose properly the root causes of the conflict and mediate solutions to the conflict. If handled with care, many problems can be resolved before they escalate further.
On-site Training
If you would prefer a closed course, delivered at your premises, don't hesitate to contact us to discuss your requirements. An initial shprt consultation, to discuss training requirements, is free of charge, with no obligation to book. If your organisation is based within the greater Belfast area this can take place at your premises, otherwise the consultation will be by telephone. We will travel anywhere in Northern Ireland and beyond to deliver your training.
To discuss your training requirements
Please contact Kathleen or Margaret at:
- A: Enterprise House, 55-59 Adelaide Street, Belfast, BT2 8FE, Northern Ireland
- T: +44 (0) 28 9072 6050
- F: +44 (0) 28 9072 6060
- E: mailbox@elitetraining.com
